Information for Patients

Payment Options

EFTPOS Payments

We ask that you pay on the day of your examination. We have EFTPOS facilities available at all of our reception counters.

Credit Card Payments

We ask that you pay on the day of your examination. We accept Visa and Mastercard only at all of our reception counters.

Internet Banking

Payments can be made online via Internet banking.

The account details for Beyond Radiology can be found on your invoice.

When paying online, please provide the invoice number as reference and email us via the below addresses once the payment has been made:



Southern Cross Medical Insurance

We are an affiliated provider for most imaging services that are offered at Beyond Radiology.

For imaging services that are covered by Southern Cross through our affiliated provider agreement, we will apply for pre-approval on your behalf. If there is any shortfall or excess applicable, we ask that this is paid at the time of your appointment and will advise you of this in advance of your appointment.

If you have an examination that is not covered by our affiliated provider agreement, we will need you to pay for your examination and claim the costs back from Southern Cross. We will provide you a cost estimate so you can confirm if this is a covered cost by Southern Cross.

Other Private Medical Insurance

If you are having your examination paid for by another private health insurer (eg: Accuro, NIB, Unimed, Police Health, Gallagher Bassett etc.) we will need you to:

  • Arrange pre-approval prior to your examination. We will assist you by providing the cost estimate for the examination and a copy of the referral letter (if required). A copy of pre-approval (in writing) is required to be able to bill your insurance provider directly. If an excess is applicable, this will be requested on the day of your appointment.
  • Alternatively, you may pay on the day of your examination and submit the claim to your insurance provider for reimbursement through the preferred method of your insurer.
  • It is always recommended to check your insurance policy about what costs you are eligible to be covered for.
  • We are happy to provide cost estimates for any of our examinations to ensure clarity around costs.

ACC Surcharge Payment

Beyond Radiology surcharge for all ACC Ultrasound and X-Ray examinations are:

Ultrasound: $40.00

X-Ray: $20.00

Debt Collection Policy

Payment for your procedure is expected on the day unless it is covered by your insurance.

If payment is not made immediately, accounts must be paid within 14 days (unless credit arrangements have been made).

All accounts extending past the 90-day period will be referred to a debt collection agency (unless credit arrangements have been made), and the costs associated with this will be added to the patients account for payment.

If you have any queries regarding this policy, please do not hesitate to contact us.

Account Enquiries


Email or phone 09 975 3590


Email or phone 03 964 7459

Frequently asked Questions

What should I consider prior to arriving for my examination?

  • Please send us a copy of your referral form before your appointment so we can ensure you are booked in for your examination and receive the correct preparation if applicable.
  • Please arrive 15 minutes prior your appointment time, so we can get you to complete any forms if required, answer any questions you may have and to help you get ready for your examination.
  • If you have children with you, we kindly request that you arrange adult supervision while you are having your examination.
  • If you are unable to keep your appointment time, please contact us to arrange a more suitable time for you.

What will happen once I have arrived at Beyond Radiology?

  • Please see one our friendly administration staff at a reception counter who will arrive you for your examination.
  • Please let our clinical staff know if you are pregnant or think you may be pregnant.
  • You will be asked to take a seat in the waiting room, then be taken through for your examination.
  • You may be asked to change into a patient gown for the examination.
  • If you are having an X-Ray, EOS, CT, Nuclear Medicine or MRI scan or an X-ray guided Interventional procedure, family members or support people are unable to be in the examination room with you.
  • If you are having an ultrasound guided interventional procedure or an ultrasound scan, you may have 1 family member or support person with you during the examination.

What should I consider after my examination?

  • For your safety, if you have had an interventional procedure, we kindly request that you have a family member or support person drive you home or have arranged an alternative means of transport home.

How do I access my images and reports?

Please contact us via the details below to register for access to our Patient Portal where you can view your images and reports. Please note it can take seven to ten days for your report to be available to view in the Patient Portal. If your report is not available after this time, please contact us.

If you wish for Beyond Radiology to send a copy of your report to your GP, please contact us to request this.


Email or phone 09 975 3590


Email or phone 03 964 7459

Request an appointment

It’s easy to request your appointment with us online. Whether you’re a referrer scheduling a visit on someone’s behalf, or you’re a patient with one of our Beyond Radiology forms, simply click ‘Request an appointment’ to start the process.

Request an appointment ›

How to find us

Beyond Radiology has three clinics, located in Grafton (Auckland), Silverdale (Auckland), and Merivale (Christchurch).

Locations and contact details ›

Our services

At Beyond Radiology, we offer a wide range of imaging services using the latest technologically advanced equipment.

Services ›