Information for Patients
Payment Options
EFTPOS Payments
We ask that you pay on the day of your examination. We have EFTPOS facilities available at all of our reception counters.
Credit Card Payments
We ask that you pay on the day of your examination. We accept Visa and Mastercard only at all of our reception counters.
Internet Banking
Payments can be made online via Internet banking.
The account details for Beyond Radiology can be found on your invoice.
When paying online, please provide the invoice number as reference and email us via the below addresses once the payment has been made:
Auckland: accounts@beyondradiology.co.nz
Christchurch: chch.accounts@beyondradiology.co.nz
Hamilton: hamilton.accounts@beyondradiology.co.nz
Southern Cross Medical Insurance
We are an affiliated provider for most imaging services that are offered at Beyond Radiology.
For imaging services that are covered by Southern Cross through our affiliated provider agreement, we will apply for pre-approval on your behalf. If there is any shortfall or excess applicable, we ask that this is paid at the time of your appointment and will advise you of this in advance of your appointment.
If you have an examination that is not covered by our affiliated provider agreement, we will need you to pay for your examination and claim the costs back from Southern Cross. We will provide you a cost estimate so you can confirm if this is a covered cost by Southern Cross.
Other Private Medical Insurance
If you are having your examination paid for by another private health insurer (eg: Accuro, NIB, Unimed, Police Health, Gallagher Bassett etc.) we will need you to:
- Arrange pre-approval prior to your examination. We will assist you by providing the cost estimate for the examination and a copy of the referral letter (if required). A copy of pre-approval (in writing) is required to be able to bill your insurance provider directly. If an excess is applicable, this will be requested on the day of your appointment.
- Alternatively, you may pay on the day of your examination and submit the claim to your insurance provider for reimbursement through the preferred method of your insurer.
- It is always recommended to check your insurance policy about what costs you are eligible to be covered for.
- We are happy to provide cost estimates for any of our examinations to ensure clarity around costs.
ACC Surcharge Payment
There may be part charges on ACC covered X-ray and Ultrasound scans and procedures. Please contact your local Practice to discuss what surcharges will apply.
Debt Collection Policy
Payment for your procedure is expected on the day unless it is covered by your insurance.
If payment is not made immediately, accounts must be paid within 14 days (unless credit arrangements have been made).
All accounts extending past the 90-day period will be referred to a debt collection agency (unless credit arrangements have been made), and the costs associated with this will be added to the patients account for payment.
If you have any queries regarding this policy, please do not hesitate to contact us.
Account Enquiries
Auckland
Email accounts@beyondradiology.co.nz or phone 09 975 3590
Christchurch
Email chch.accounts@beyondradiology.co.nz or phone 03 964 7459
Hamilton
Email hamilton.accounts@beyondradiology.co.nz or phone 07 960 0470
Frequently asked Questions
What should I consider prior to arriving for my examination?
- Please send us a copy of your referral form before your appointment so we can ensure you are booked in for your examination and receive the correct preparation if applicable.
- Please arrive 15 minutes prior your appointment time, so we can get you to complete any forms if required, answer any questions you may have and to help you get ready for your examination.
- If you have children with you, we kindly request that you arrange adult supervision while you are having your examination.
- If you are unable to keep your appointment time, please contact us to arrange a more suitable time for you.
What will happen once I have arrived at Beyond Radiology?
- Please see one of our friendly administration staff at a reception counter who will arrive you for your examination.
- Please let our clinical staff know if you are pregnant or think you may be pregnant.
- You will be asked to take a seat in the waiting room, then be taken through for your examination.
- You may be asked to change into a patient gown for the examination.
- If you are having an X-Ray, EOS, CT, Nuclear Medicine or MRI scan or an X-ray guided Interventional procedure, family members or support people are unable to be in the examination room with you.
- If you are having an ultrasound guided interventional procedure or an ultrasound scan, you may have 1 family member or support person with you during the examination.
What should I consider after my examination?
- For your safety, if you have had an interventional procedure, we kindly request that you have a family member or support person drive you home or have arranged an alternative means of transport home.
How do I access my images and reports?
Please contact us via the details below to register for access to our Patient Portal where you can view your images and reports. Please note it can take seven to ten days for your report to be available to view in the Patient Portal. If your report is not available after this time, please contact us.
If you wish for Beyond Radiology to send a copy of your report to your GP, please contact us to request this.
Grafton
Email grafton@beyondradiology.co.nz
Silverdale
Email silverdale@beyondradiology.co.nz
Hamilton
Email hamilton@beyondradiology.co.nz
Christchurch
What do I do if the patient portal link does not work?
The patient portal link only works within New Zealand and Australia. If you are running an ad blocker, VPN or other proxy software at home, it may also affect your access to the portal. If you are still experiencing issues, here are some troubleshooting steps you can try:
Clear your browser’s cache and cookies and try re-accessing the link.
Disable any ad blocking, VPN or proxy software you may have running in the background and try again.
Try accessing the link using a different browser or device.
Why I am having issues viewing the Patient Portal on my mobile phone?
The Patient Portal is best viewed on a computer as some functionality is limited on a mobile phone.
Does my Patient Portal link expire?
No, the link does not expire and can be used multiple times.
How do I download my images?
Right click the image and press Download Image
My referrer has my report, why I can’t see it on the Patient Portal?
There is a delay of 7-10 working days before the report is available on the portal. This gives the referrer enough time to review the report before discussing the results with you if required. If you urgently need a copy of your report, please get in touch with your referrer.
Can I see my reports and images on Manage My Health, My Indici, Health365 etc?
No, these applications are managed by external providers.
I am no longer in New Zealand, how do I get my overseas medical specialist copies of my images and reports?
Please email it@beyondradiology.co.nz for assistance.
How do I activate my account?
Follow the instructions in the email you have received.
Click on the “Activate Account” link, this will direct you to the Patient Portal where you can complete your registration. Type in the activation code you received via email, then create a unique Username and Password. Once done, you will be able to log in to the Patient Portal.
Why isn’t my account activating?
Did you receive your activation code over one month ago? If so, it has expired, and you will need to apply for your account again.
How can I change my password?
Follow the instructions on the login screen under “Forgot My Password”
What if I forget my password?
Click the “Forgot My Password” link via nzadg.patientportal.intelerad.com/login and follow steps. You will receive an email with a temporary password that you can use to log in and reset your password.
What if I forget my username?
You will receive your Username and Password in a password recovery email. Click here and follow the “Forgot My Password” steps.
How long will my account remain active?
Your account will lapse if it is not accessed within two years. If your account has become inactive you will need to reapply for an account.
What if I have queries about reports or images?
If you have any questions regarding your images or the report, please discuss these queries with your referrer.
What do I do if I need assistance with the Patient Portal?
Please contact our IT department – it@beyondradiology.co.nz or 09 975 3590
Request an appointment
It’s easy to request your appointment with us online. Whether you’re a referrer scheduling a visit on someone’s behalf, or you’re a patient with one of our Beyond Radiology forms, simply click ‘Request an appointment’ to start the process.
How to find us
Beyond Radiology has four clinics, located in Grafton (Auckland), Silverdale (Auckland), Hamilton and Merivale (Christchurch).
Our services
At Beyond Radiology, we offer a wide range of imaging services using the latest technologically advanced equipment.